Finally submitted an Econsumer Complaint
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I tried to be patient and wait for support to help resolve my issue, but over 30+ days is not acceptable. I received copy/paste responses just to be pushed back into the email que.
I purchased a larger supporter pack and instead of going to the account I purchased on, it pushed it to my recently linked sub account. Problem is the sub account was from PlayStation so I can't access any of it from the account i play on. I have always been a supporter of GGG, I even have original concept art from POE1 hanging on my walls. This has really changed the way I see GGG. I am done waiting and submitted a complaint with the US Econsumer Gov site. They will forward it to the New Zealand commerce commission. Last bumped on Jan 6, 2025, 3:15:56 AM
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Hey there,
I apologise about the lengthy wait but unfortunately, we are still working through a large volume of requests. Support has been working 24/7 to process as many requests as we can and someone will get back to you as soon as we are able to. | |
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Good. I will be doing the same too.
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"iv had enough and only recieved copy paste replys" recieves another copy paste reply
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i have sent letter from my lawyer about failure to provide the agreed-upon services and your subsequent refusal to issue a refund. Additionally, the dismissive attitude towards customers is unacceptable.
We gave them 30d to response and return speeded money before starting official legal actions. Last edited by Nefi#0590 on Jan 5, 2025, 3:21:53 PM
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" good job, i wish you all the best of luck in getting justice for being denied the service you have payed for. |
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Let's be honest they took our money and ran. No way a company still in business goes dark this long. All the other games have literally so much winter break content yet these people can't even be bothered to fix simple bugs causing people to not be able to finish acts 1-3. I'm at the point of doing a charge back on my card even though I know PlayStation bans you for it. Now it's just the principal.
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" Even when you notify that you have filed a complaint, you still receive the same response as a copy-paste command. |
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