Not getting assisted for over a week-please help me

Dear support,

it has been 1 week since my initial email to the support email asking them to amend my account's email address since I can't do it by myself, but I haven't been assisted yet.
(I have explained the whole situation into the email I have sent.)

When will you reply? :/

Thanks for listening me out.
Last bumped on Jan 7, 2025, 10:43:30 PM
Hey there, I'm very sorry for any delays in us getting back to you. We will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Need help with something? Feel free to email us: support@grindinggear.com
I will wait then :)

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