My account has been hacked, and now locked for a week

My account has been hacked 30.12. By an amazing coincidence, I logged into the game at the moment when the hacker was in my HO, but did not have time to trade anything.

I mailed to support, stating that nothing was stolen, with a nickname and a link to the hacker's trade. In response, I received a wonderful message with a link to some post from 10 years ago, and regret that my things cannot be returned (lol).

After that, I changed my password, and an hour later I received a lock on the account, which still hangs to this day. Numerous letters of support did not give any result. It's sad that GGG did more harm to me than the hacker. What should I do?

[Removed by Support]

"

JC_GGG wrote:

I'm afraid we aren't able to assist with account-related issues over the forums. If you've already contacted us via email at support@grindinggear.com then you'll need to wait for the appropriate team member to get back to you. We appreciate your patience!

And how long do I have to wait? Weeks? Months? Years?

I am a victim and my account is blocked while the hacker continues his activities and puts other victims' items up for sale. I thought that the support service in other companies was not at the highest level, but how wrong I was... GGG is definitely the worst in 20 years of my gaming experience

9th day
Account still locked
Hacker still wasn't banned
Support still no response

Dude ask anyone on this forum, do they unlock 1 person after launch, and you got dont get any answer. It's make me really sad.

I've been waiting for 2 weeks, and many others have been waiting for months without receiving any answers

I hope everyone will get unlocked soon after the announcement on X that 'We're back!'

10th day
Account still locked
Hacker still wasn't banned
Support still no response

11th day
Account still locked
Hacker still wasn't banned
Support still no response