Problem with Unreceived Microtransactions
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Hello Grindinggear Team, good morning,
I am the player Adovisk#2690. Today, January 4, 2025, I took advantage of the promotion on microtransactions in Path of Exile 2 and purchased 4 premium stash tabs, as well as upgraded a regular tab to premium. Although these transactions are recorded in my microtransaction history, they have not appeared in the game. I am reaching out to resolve this issue. I bought others before and they worked perfectly, but the ones purchased on January 4th did not appear, even though they were in the transaction history. Thank you in advance for your support and attention. Best regards, [Adam/Adovisk] Last bumped on Jan 16, 2025, 3:21:23 PM
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Hi there, please contact us at support@grindinggear.com so that we can look into this further. If you have already sent an email to us we will be sure to get back to you as soon as possible.
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I would like to provide an update that on the same day I sent an email, and a few days later, I sent another one requesting an update on my request. However, I have not received any response so far.
First Email (January 4, 2025): Problem with Unreceived Microtransactions Hello GGG Team, good morning, I am the player Adovisk#2690. Today, January 4, 2025, I took advantage of the promotion on microtransactions in Path of Exile 2 and purchased 4 premium stash tabs, as well as upgraded a regular tab to premium. Although these transactions are recorded in my microtransaction history, they have not appeared in the game. I am reaching out to resolve this issue. Thank you in advance for your support and attention. Best regards, Adovisk#2690 Second Email (January 11, 2025): Hello Grinding Gear Team, good morning, I hope this message finds you well. I am writing to follow up on a previous email I sent regarding an issue with microtransactions in Path of Exile 2. As a reminder, I am the player Adovisk#2690, and on January 4, 2025, I purchased 4 premium stash tabs and upgraded a regular stash tab to premium during the promotion. While these transactions are correctly listed in my microtransaction history, they have yet to appear in the game. Unfortunately, despite my initial contact, I have not received any response or resolution to this issue to date. I kindly request an update on the status of my case and assistance in ensuring the microtransactions are delivered as intended. Thank you once again for your time and attention. Best regards, Adovisk#2690 |
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It looks like these allocations have been correctly applied to your account. Can you please double check in-game again for the tabs? Please note that you may need to enter a fresh area in order to refresh your tab interface with any new allocations you've purchased, so if you ever do not see tab changes right away you may want to try going to a different town instance to see if that helps.
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Hello GGG Team,
I hope this message finds you well. I am writing to sincerely apologize for my misunderstanding regarding the quad stash tab I purchased. I initially believed it was for four new tabs, but I now understand that it is a single tab with four times the space. I regret any inconvenience my previous messages may have caused and appreciate your patience and understanding. Thank you for providing such a detailed and efficient system within Path of Exile 2, and I apologize again for my oversight. Best regards, |
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