Support ticket not answered/resolved since launch

Is anyone having bad luck with support? I dont feel like checking my mail every day and im about to take drastic messures to get this sorted.

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JC_GGG wrote:

We're currently handling a large volume of support requests. If you've already contacted us via email at support@grindinggear.com then you'll need to wait for the appropriate team member to get back to you. We appreciate your patience!

I got an agent at Christmas eve that replied and asked for my transaction details for verifications. I have not heard from them again.

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I got an agent at christmas eve that relied and asked for my transaction details for verifications. I have not heard from them again.

.Today, I just received the first email from them, in which they asked me to provide my account name along with a 4-digit number and a few characters. I feel quite scared, as it seems like I'm in the same situation as you, waiting for months like this. It seems like it's an automatic email from them.

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ladym4m41994#4978 wrote:

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I got an agent at christmas eve that relied and asked for my transaction details for verifications. I have not heard from them again.

.Today, I just received the first email from them, in which they asked me to provide my account name along with a 4-digit number and a few characters. I feel quite scared, as it seems like I'm in the same situation as you, waiting for months like this. It seems like it's an automatic email from them.

I got that reply on the Christmas eve 12/24, then heard nothing after i replied. Im just like this is like an extra job having to check ur email every day for a reply.

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I got that reply on the Christmas eve 12/24, then heard nothing after i replied. Im just like this is like an extra job having to check ur email every day for a reply.

I also feel like you, having to constantly check my email every day because I’m afraid I’ll miss the best time to get a response quickly. Most of the people in our situation receive an email asking for the account name and 4-digit number, along with some character names from the game. They ignore everything I or others have mentioned in the email, even when we’ve sent a detailed explanation. They only ask about the account name, 4-digit number, and character names. Is this really a support person from GGG, or just an automated email response system? My fear is shared by many here — waiting in vain for a second email response from them.

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ladym4m41994#4978 wrote:

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I got that reply on the Christmas eve 12/24, then heard nothing after i replied. Im just like this is like an extra job having to check ur email every day for a reply.

I also feel like you, having to constantly check my email every day because I’m afraid I’ll miss the best time to get a response quickly. Most of the people in our situation receive an email asking for the account name and 4-digit number, along with some character names from the game. They ignore everything I or others have mentioned in the email, even when we’ve sent a detailed explanation. They only ask about the account name, 4-digit number, and character names. Is this really a support person from GGG, or just an automated email response system? My fear is shared by many here — waiting in vain for a second email response from them.

Exacly. Well, this is concerning i heard good things about the developer before going into POE2, but this is not a good start, atleast im not alone.

Maybe they should give some kind of statement instead of automated responses.

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Exacly. Well, this is concerning i heard good things about the developer before going into POE2, but this is not a good start, atleast im not alone.

Maybe they should give some kind of statement instead of automated responses.

.I feel the same way. I heard they provide good and fast support for games, so I started playing this game. Some people have found it extremely frustrating and complained to the International Consumer Committee. Even when they noticed this, they still received the same copy-pasted response with the subject to contact GGG support via email. There was one guy who had been waiting for about 2 months.

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ladym4m41994#4978 wrote:

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Exacly. Well, this is concerning i heard good things about the developer before going into POE2, but this is not a good start, atleast im not alone.

Maybe they should give some kind of statement instead of automated responses.

.I feel the same way. I heard they provide good and fast support for games, so I started playing this game. Some people have found it extremely frustrating and complained to the International Consumer Committee. Even when they noticed this, they still received the same copy-pasted response with the subject to contact GGG support via email. There was one guy who had been waiting for about 2 months.

This is sort of what im planning. Just wanted to check in one last time to see if i was alone or not, if there was some error but it seem wide spread.

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This is sort of what im planning. Just wanted to check in one last time to see if i was alone or not, if there was some error but it seem wide spread.

There are people who spend more than $400 to enjoy a game, only to have their accounts randomly locked. In my case, my $90 Thauma upgrade package was automatically refunded. I believe this is the reason my account was locked. I emailed them, expressing my willingness to repurchase this package at the exact price difference they stated, hoping they could unlock my account.

I received an email today, but it seemed like an automated response because they ignored all the information I provided and instead asked for my digital account number and the names of some in-game characters. It’s quite scary since it takes a long time to get any further response from them.

It’s ridiculous that I have to beg them to let me compensate for the upgrade package so my account can be unlocked. Pleading with them to fix this by using money to make amends, yet they seem to ignore emails from players. This makes the waiting process feel horrifying and unbearable.