I just want a refund. I have already Emailed support....why is this so difficult?

I have already emailed support. I have listed every piece of info that has been requested. I just want a refund so I can purchase the game through Steam and enjoy this apparently awesome game that I am missing out on.

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Vash_GGG wrote:

Please note that if you already have Early Access, you should be able to still play via our standalone client in the meantime: https://www.pathofexile.com/download

First off, thank you for the response.

I do have access to the standalone...just not to any of my cosmetics or stash tabs as those are apparently associated with Steam only and to be honest I'm worried playing on the SA client will void my ability to get a refund.

Having said that, are the missing cosmetics and stash tabs something that can even be corrected? I honestly feel like we are being just waited out until we either drop the issue and walk away or (even better for GGG) buy the game a second time on Steam to correct the problem.

If this isn't something that is going to be addressed can we at least get a PSA? There are loads of players having this exact same issue that have not received assistance going on a month now.

Either way lesson learned. I purchased POE directly from GGG to help support the project and cut out the middle man (Steam). Never again.

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Mirick#4056 wrote:

"

Vash_GGG wrote:

Please note that if you already have Early Access, you should be able to still play via our standalone client in the meantime: https://www.pathofexile.com/download

First off, thank you for the response.

I do have access to the standalone...just not to any of my cosmetics or stash tabs as those are apparently associated with Steam only and to be honest I'm worried playing on the SA client will void my ability to get a refund.

Having said that, are the missing cosmetics and stash tabs something that can even be corrected? I honestly feel like we are being just waited out until we either drop the issue and walk away or (even better for GGG) buy the game a second time on Steam to correct the problem.

If this isn't something that is going to be addressed can we at least get a PSA? There are loads of players having this exact same issue that have not received assistance going on a month now.

Either way lesson learned. I purchased POE directly from GGG to help support the project and cut out the middle man (Steam). Never again.

If it makes you feel any better, I have been waiting almost a month for a refund (sent email on Dec 9). I went ahead and bought the $30 pack on Steam just so I could start playing, and you can do the same and always upgrade it later.

This whole experience with support, and seeing how their support team is woefully understaffed to handle basic requests, has really made me reconsider my support of this company. It's a slap in the face to people who gave GGG their money. They should be embarrassed by this massive debacle.

I received an email two days ago, about 5 or 6 days after I sent a support request. Normally, people would feel very hopeful about this, but after reading all the forum posts regarding support issues, this made me feel even more anxious, even though they did reply. However, I must emphasize that the email seemed like an automated response from the support team. It contained questions asking for the account name, including the 4-digit code and the names of some in-game characters, even though I had already provided all that information in my original email. They decided to ignore it and sent a meaningless response asking for details that were already mentioned and sent to them.

I read somewhere on this forum that a staff member replied to another player, assuring them that those emails were indeed from real support staff and not automated system bots. They even explained that if they used an automated response system, the email volume could be reduced, but it wouldn’t yield any results. Do you believe that?! If a real person, by which I mean an actual staff member, read the email and responded, they would never ask again for things that were already included in the original email.

"

If it makes you feel any better, I have been waiting almost a month for a refund (sent email on Dec 9). I went ahead and bought the $30 pack on Steam just so I could start playing, and you can do the same and always upgrade it later.

This whole experience with support, and seeing how their support team is woefully understaffed to handle basic requests, has really made me reconsider my support of this company. It's a slap in the face to people who gave GGG their money. They should be embarrassed by this massive debacle.