PoE 2 Content Transfer and Email Response Delays

It's been 5 days since I sent the first e-mail, I also sent an e-mail yesterday and there is still no response.

I purchased the Faridun Support Pack, but it went to my account that I do not use. Do I have a chance to transfer the content to the account I currently use? Yes or no, the answer should be easy, please answer if possible because I'm starting to get really bored. I cannot use the content I paid for.

The content went to Crulyn#8682, I want to transfer it to my Maraiva#4590 account.

Character names are:
Crulyn, Crulynx, Maraiva, Maraivax

I hope you received all the necessary information, the steam invoice was also attached to the email.