Issue with Path of Exile 2 Early Access Key
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My friend recently gifted me an early access key for Path of Exile 2, which I redeemed on your website. After redeeming the key, I received a Steam CD key, and everything worked perfectly until today.
When I tried to log in, I encountered the following error: "Your account does not have access." This is confusing, as I used the gifted code to gain access and believe I should still be eligible to play. I have a screenshot of the code and any other information you might need to assist with resolving this issue. Please let me know how to proceed. Thank you for your time and support. Last bumped on Jan 8, 2025, 9:55:10 AM
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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. |
