No answer from support for email sent on Nov 25th 2024

Hello,
I've sent an email to support on Nov 25th, got an automatic reply on Nov 29th and nothing since that day.
I know there are a lit of emails coming in but my friend sent an email mid-December and it's already resolved (similar issue).
I won't post the email content or subject, they can track it with my account / email.

Thank you for taking the time to read this.
Last bumped on Jan 8, 2025, 1:52:57 PM
We're currently handling a large volume of support requests. If you've already contacted us via email at support@grindinggear.com then you'll need to wait for the appropriate team member to get back to you. We appreciate your patience!
Good for u, i dont even get an automatic reply.

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