duplicate order >>> King of the Faridun to Thaumaturge of the Vaal Upgrade

So somehow i got charged twice for the same product on my steam account. I sent 1 message and 1 email to the GGG suport about, but its been 10 days and still no response. Pls help me to refund the 2nd order at least.

Hi Pharaohscat#0361,

Thank you for helping to support Grinding Gear Games and Path of Exile!

Your order number is: 46035141
You have ordered: King of the Faridun to Thaumaturge of the Vaal Upgrade
Total cost: 60USD

Hi Pharaohscat#0361,

Thank you for helping to support Grinding Gear Games and Path of Exile!

Your order number is: 46035187
You have ordered: King of the Faridun to Thaumaturge of the Vaal Upgrade
Total cost: 60USD
Last bumped on Jan 8, 2025, 1:49:01 PM
I'm afraid we aren't able to assist with this kind of request over the forums. If you've already contacted us via email at support@grindinggear.com then you'll need to wait for the appropriate team member to get back to you. We appreciate your patience!
BTW its an upgrade.
Which i did on DEC 28, and now its Jan 8 already. Still no response, unbelievable!

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