poe2 key expires

I activated the poe2 key on this account but didn't download the game or anything because it was the holidays now I see I don't have early access to the game on my account what should I do?
Last bumped on Jan 9, 2025, 1:23:38 PM
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ItsBoris#0182 wrote:
I activated the poe2 key on this account but didn't download the game or anything because it was the holidays now I see I don't have early access to the game on my account what should I do?


Where did you purchase your EA key from?
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I do not and will not use TFT.
Gaming Granny :D
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Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
Need help with something? Feel free to email us: support@grindinggear.com
From Eneba
I lost access on December 24th, I received one email asking for all the data on December 28th and since then silence, will I finally wait for someone to deal with my case?
Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.

If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used.

If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key.

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