Bought guild points and stash tab, moved items in, everything gone

Hi all,

Today (1/8/25) I bought $20 worth of points and successfully donated them to my guild (that my character runs). I bought 140 worth of a stash tab successfully and moved a ton of items into it. Later on, I went and checked and both the tab and my items are gone, there's no tab at all and I don't have any remaining points in my microtransactions shop. Help!!
Last bumped on Jan 8, 2025, 7:08:32 PM
Hey there, I'm sorry that you're currently experiencing this. Could you please email us at support@grindinggear.com so we can look into this matter for you? Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.

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