Not a single word from Support team. Horrible support.
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Hello.
I've contacted support@grindinggear.com for an account deletion requst. It's been six days without a single word from them. Are you guys still in business? Last edited by ShePearl#0417 on Jan 8, 2025, 8:17:30 PM Last bumped on Jan 8, 2025, 8:41:47 PM
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Hey there, Exile.
If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're still handling an unprecedented volume of tickets right now so we really appreciate your patience in the meantime! Our support staff has been working 24/7 since the announcement of Path of Exile 2's Early Access to respond to all users as soon as possible. Please rest assured we will get back to each and every one of you. Please note that repeat follow ups to your ticket or new emails regarding the same issue may have the inverse effect you may have intended, and may reset your place in the queue pushing our response time further. We apologise for any delays in our response and any inconvenience you've experienced as a result. | |
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I have same issue with support team. i wrote an email at 24.12.24 then waited till 30.12.24 for an answer where i get told they need some more information about my account. i replied to the email asap and now we have the 9.1.2025 and stil no answer :-(
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