Is it me or support is ghosting?
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I emailed to GGG Support about refunding one of my MTX purchase on 25th December, they replied to me within a day noting that they're able to help with this after I verify my account name and character names. Sent them what they requested but after that, they just went silent up till this day. No updates, no write backs. It has been 2 weeks. Does this happen alot with GGG Support?
Last bumped on Jan 9, 2025, 1:13:05 AM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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same thing happened to me lol they asked for info quickly, when I respond they disappear :(
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