Xbox - All Characters Gone After Connecting Steam Account

I've been playing early access since 12/6 on Xbox Series X but have lost access to all my characters since last night 1/9 after I also purchased early access for my new Steam Deck on Steam Client. I also linked my Steam account to my existing POE account thinking that would help my experience of playing my characters on both Steam Deck and Xbox and I am not sure if that also might have broken something.

I had the following characters on POE 2 -

Witch Level 75
Ranger Level 75
Monk Level 17

If i log into the POE site, it still shows my latest witch character in Standard League within the characters box.

I also see that on the POE site I have two accounts showing. Not sure if this has anything to do with the issue I am having. Please make this an official bug! I've seen other players reporting somewhat similar issues but not very much detail. I want nothing more than to support this game but losing two lvl 75 characters is devastating.


Last edited by TheCoCody#8144 on Jan 11, 2025, 4:09:49 PM
Last bumped on Aug 26, 2025, 2:44:05 PM
Update - For anyone reading this thread having a similar issue. I was able to resolve this by going onto my Xbox, choosing a new character, playing until Act 1's first town, exiting to character selection, log out, then log back in, and then having a drop-down appear above the character selection where I was able to select my original POE account associated to my POE 2 early access characters. My theory is when I connected my email address and Steam Account, it associated to or created a new instance for me in POE's servers of which I simply had to switch back to. The biggest frustration was how difficult it was for me to figure out that I had to do this in the first place. This drop-down for account selection is not easy to find. I have also verified with another player that they were able to use this same solution in PS5.
This just happened to me, and your method also solved it for me. Thanks for posting this, you are a gentleman and a scholar.

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