Need GGG technical support, my account was modified by mistake!!

Hello, I hope you can see it.

Recently I learned that many POE2 users have been stolen accounts, and stolen equipment, so I browsed the forums, players said that timely modification of accounts and passwords can prevent this kind of theft problems.

So I logged on to my POE official website, modified the account number and password operation, from the original login email, called“A-mail” modified to my new designated “B-mail”, but has not been received to modify the mailbox verification mail.

And then about an hour or so, received the mail, your account POE account has been modified to a new“C-mail”(this mail is not what I specified), perhaps, I made a mistake and under-typed a digit,

However, I didn't have a bit of Confirm jump link.

Then, I tried to log in by B-mail account and the original A-mail account, the result showed that these account didn't exist. I tried to use the C-mail (that is, the wrong stranger's mail account) to log in, it needs to be mail-unlocked, which means that indeed the account's login mailbox has been somehow changed to C-mail.

That means, the official website changes the mailbox directly skipping the mailbox verification directly to change the success, which is very dangerous!

Now, I can't even change my account back now, I can only use my XBOX to log in to the official website, but I can't change my e-mail address! Please help me to solve this problem!

I have sent an email to support@grindinggear.com through the original A mailbox, I hope it can be solved as soon as possible, and I hope the staff can see it.
Last edited by Joyee5500#8186 on Jan 11, 2025, 6:14:22 AM
Last bumped on Jan 11, 2025, 6:14:16 AM

Report Forum Post

Report Account:

Report Type

Additional Info