Problem of Uncredited Recharge
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I used Nexon's KK to recharge on your official website. It shows that the recharge has been completed, but the money hasn't arrived in my account yet. Could you please check it? I sent an email to you more than half a month ago, but there has been no reply!
my account is "shenbincheng#4995", and my registered email is [Removed by Support]. I purchased the test qualification from the official website, not through Steam. And I haven't created a character yet.I purchased the game qualification and recharged 30 dollars. I used the KK card for support. Last edited by JC_GGG#0000 on Jan 13, 2025, 6:50:09 AM Last bumped on Jan 13, 2025, 6:49:53 AM
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I'm afraid we aren't able to assist with this over the forums. Please contact our team at support@grindinggear.com so that we can look into things with you!
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