Day #41 of support not helping me with my coins I purchase...

This is completely out of hand now, I don't want the typical "we are catching up" copy and paste, my support ticket was sent the day EA came out 12/6 and I have sent 5 emails since.

I have included
both accounts I had
My EA went to this account and have a lvl95 witch
My coins went to my POE1 account
Screenshots showing this
My order confirmation showing my email/paid for EA with 300 coins

So I can either
continue to send emails asking for an update
do nothing at all and have my coins i paid for go to waste

I don't understand how terrible GGG customer support has been, I am not alone you can easily see dozens of people with the same exact issue, clearly this was a problem, why not take the 2mins to just transfer the coins and clean up those tickets rather than having those people sending more and more emails to support asking for updates? This is insanity

"

JC_GGG wrote:

We're currently handling a large volume of support requests. You'll need to wait for the appropriate team member to get back to you. We appreciate your patience!

Please do not send multiple emails or replies, as this may cause further delays by causing more work for our team or resetting your position in the queue. Thanks very much for your cooperation and understanding.

This was the copy and paste I was talking about, JC appreciate the robotic reply unfortunately it doesn't help anyone, especially when you are directing everyone to email support and support does not do anything, they don't fix anything and don't even respond. Do you see why so many are frustrated here?

You are not alone OP. Now day 40 (!) from my initial e-mail request to get my early supporter perks merged with my account. I follow up once a week, merely hoping (praying?) that a human acknowledges that my e-mail exists and there my ticket in the queue.

Crickets...

For a game that launched with this much fanfare it's crazy to me that they don't even have a bot that, at a minimum, responds to your e-mail to just let me know it's been received and may take a few weeks (months at this rate?) to process. Not even asking for position in queue, but that seems like a quick win given the long wait times. Probably could even get a motivated community member to develop the bot for them.

Hopefully one day we can all laugh at how bad the CX has been.

"

JC_GGG wrote:

Unfortunately we aren't able to assist with this over the forums, so you'll have to wait for a response from the team, as mentioned. I'm sorry if this is not the outcome you were hoping for.

We are aware of the high wait times and are working on making this a better experience for players. In the meantime we greatly appreciate your patience and understanding.

What Team?! LMAO Nobody is getting help via email support.