Ban my friend

Hello, I'm writing about my stupid friend, he was banned for writing unethical things in chat, he can not write here because he is banned, his nickname is Winlock#2763 He has only 3 characters under the name Winlock Witch blood mage, WinlockRAGE Warrior, the third one he does not remember, he wrote to the mail to tech support, he did not get a response, it's been almost a month since the ban, I ask for your indulgence and help in this matter.