key lost

hey, I bought a steam key for poe 2 and it worked till the last update , now it tells me that I don't own a copy of the game
Last edited by Add11cted#7709 on Jan 20, 2025, 12:11:35 PM
Last bumped on Jan 20, 2025, 12:13:58 PM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you? Please make sure to include your account name and discriminator. If you have already contacted us via email, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

If you received/purchased access via a third party, then the key's status may have been revoked. We can't speculate on the reasons for this and you will need to discuss this with the person that you received/purchased the key from. We recommend making Path of Exile purchases via our website as we will be able to assist with any issues that may arise.
Last edited by CoryA_GGG#0000 on Jan 20, 2025, 12:14:37 PM

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