I'm afraid that your account has been permanently banned for breaching of our Terms of Use. After a thorough investigation of this account there is no evidence to suggest the ban was applied in error and we will not be reinstating access to the account.
The ban was placed due to a breach of Section 7 of our Terms of Use, and as is mentioned in our Terms of Use under Section 16, you will be solely responsible for all activities undertaken on your account.
According to Section 7 of our Terms of Use, under no circumstances, without the prior written approval of Grinding Gear Games, may you:
- Adapt, reproduce, store, distribute, print, display, publish or create derivative works from any part of the Website, Materials or Services other than in accordance with the Licence.
- Modify or adapt (including through third parties and third-party tools) the game client or its data, other than in the normal course of PoE gameplay as permitted in accordance with the Licence.
- Utilise any automated software or ‘bots’ in relation to your access or use of the Website, Materials or Services.
- Knowingly perform any actions that may cause the computers used to support the Website, Materials and Services (the “Servers”) to become overloaded or crash.
- Connect to the Servers through any software other than the authorised game client software.
- Use any data gathering and extraction tools or software to extract information from the Website or utilize framing techniques to enclose any of the contents of the Website.
- Use any meta tags or other hidden text which incorporate Grinding Gear Games’ name or any of its intellectual property including trade marks.
- Perform in-game services during your use of the Website, Materials or Services for any form of compensation outside of PoE.
This includes the use of third party software such as botting and trade tools, and also Real Money Trade (exchanging in-game goods or services for external compensation).
This account closure is permanent, and will not be reviewed further. Any further correspondence about the closure of this account may not be replied to by our team.
You are welcome to create a new account if you wish to continue playing, provided you adhere to our Terms of Use on the new account.
