IT KEEPS FREEZING DURING THE LOADING SCREEN

Can anyone help me? Whenever I teleport back to town or travel to other places using a portal in POE2, the game keeps freezing on the loading screen. I can still move my mouse, but nothing else works—commands like Ctrl+Alt+Del, the Windows key, or Alt+F4 are unresponsive. I always have to force shutdown my computer, which isn't ideal as it could harm the hardware.

My GPU is up to date.
I tried other solutions to fix this issue, such as moving POE2 from the D: drive (1TB) to the C: drive (250GB). It worked for one day, but then the issue reoccurred.

Below are the details of my computer:

OS Name Microsoft Windows 11 Pro
Version 10.0.26100 Build 26100
System Type x64-based PC
Processor AMD Ryzen 5 3500X 6-Core Processor, 3600 Mhz, 6 Core(s), 6
SMBIOS Version 2.8
BIOS Mode UEFI
BaseBoard Product B450M MORTAR MAX (MS-7B89)
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 32.0 GB
Available Physical Memory 26.2 GB
Total Virtual Memory 39.5 GB
Available Virtual Memory 32.3 GB
GPU GTX 1660 Super


I saw a thread where the POE2 staff requested a DxDiag report. I tried sending it, but I haven’t received any response. I’m not sure if they are working on fixing this issue or not.
Last bumped on Jan 22, 2025, 10:57:38 PM

Report Forum Post

Report Account:

Report Type

Additional Info