Account e-mail change
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Hello,
im waiting for over a month for e-mail change. Can someone help me with it? Last bumped on Mar 31, 2025, 2:30:35 PM
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The same problem. It has been 38 days since December 17th. Except for duplicate emails with the same content, there has been no progress.
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Hey there, we're currently handling a large volume of customer support requests. Please be assured that if you've contacted us at support@grindinggear.com we will get back to you as soon as we are able to do so.
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Hello,
do you know i'm still waiting for this e-mail change? I provided you every information you wanted, and there is no reply since february 12th. Can someone finally do it once for all? Whole thing started december 8th 2024... It's almost half a year ago! |
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Same here, this is by far the worst support i ever seen in a game!
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I've seen some are waiting since November for most basic and simple requests (!). Some even literal years. (!)
But it's not the support team's fault. GGG management is absolutely incompetent and doubling down on convoluted, non-compliant pseudo-processes. I am sure the daily frontline team is working to the point of absolute exhaustion. While they are sabotaged and battling incompetent management causing 10-20x of already incredible amount of requests and work. That's how it often goes with highly "unprofessional" management. That's why you don't see any sort of customer support update since 3+ months since their initial support-team blame. Absolutely ridiculous. A critical and major incident like this would require service-providers to update their clients on state, plans and following steps at least weekly. Sometimes even daily in many industries. World record unprofessionalism 2024 + 2025. Meanwhile GGG management thinks it's done and good with a single customer support update blaming their own support team, the "unpredictable" number of requests and claiming that 80% of requests were "resolved" within 1-2 weeks. And here we are 4+ months in. Still zero self-reflection and results. People are WAITING, GGG management! Atrocious. |
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I’ve had the same issue since December. Support replies every few weeks with vague responses. They keep asking for increasingly bizarre forms of verification — instead of just providing all the necessary information in a single message. On top of that, they don’t even read the full content of the report.
Overall, this is the most incompetent support I’ve ever encountered. |
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