Account locked due to chat ban for a joke :/
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Hello,
Recently I was give an account lock instantly after receiving a 24 hour chat mute on the 25th. I didn't know what happened until I went through the logs a few minutes ago and actually found the code of conduct message without a reason. I was just goofing around in global chat talking with some people not realizing what I've said might not be acceptable and I sincerely apologize for it and now know not to do it again. It would be amazing if I could get some assistance on this and to see if it possibly can be resolved as I would love to continue playing PoE2. [Removed by Support] I understand that there is currently a huge backlog of support messages but please do let me know if anyone is able to assist with possibly unlocking my account, Thanks. Last edited by Sian_GGG#0000 on Jan 26, 2025, 5:17:03 AM Last bumped on Dec 19, 2025, 3:23:52 AM
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Hi there! I've PM'd you about this. :)
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And here i am, same exact issue, waiting for support response for 1 month and 15 days - lovely.
Last edited by Rune2h#7289 on Jan 26, 2025, 5:33:40 AM
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" I received the "copy/paste" message but getting the "You can only reply to the support account" message. Is there like not a way to remove the lock without sitting in support hell for these long wait times? I've already sent an email cause I guess that's all I can do at the moment. The 24 hour chat ban was fair but locking my account straight up was not fair at all, and I would like to talk to one of these "senior staff members". Please consider, thanks. Last edited by Imnoxygen#3004 on Jan 26, 2025, 3:00:26 PM
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I guess an update: Still no response back after sending my character names/name tag and whatever else.
HOWEVER! I am now getting the error of "Your account does not have access to Path of Exile 2 Early Access. Redeem an Early Access key on our website or purchase access now." My account is still locked but now it's asking me to spend $30 for no reason. What is going on and why is support this bad? I honestly just want my money back :/ |
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" Hey, I have the exactly same issue, was replying to somebody in chat and got muted for24hrs and thought this was fair, only to receive an account lock 2 seconds later. Now I cant log in to site or game. Did you end up getting unlocked? I had to create a new account to write this message as im waiting for an email from support. |
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A friend of my was banned because of asking someone for help. He is a rookie of the game so he don't know the rules of choosing right channel, but he saw many people are using the chatting channel selling things and no one speaks at trading channel...
I have to say this is a disaster in CN language channel coz no one uses trading channel. Everyone uses chatting channel to sending msgs, what is more is that there are a group of dealers using tools reports automatically so those who are not belong to the group will be report immediately. In this way they controled the channel. No one uses trading channel so if you do, no one receive your msg. If you use chatting channel, you will be reported. |
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