Upgraded Supporter Pack - Unresolved Support Email Ticket

On the 16th I upgraded my supporter pack to the last option for 39.99. I was not credited with anything I was supposed to get with that pack at that time. I put in a support ticket after 2 hours had passed and received an email from Cory the following day. Cory suggested I attempt to click the purchase again but that it was not necessary to purchase the pack. The idea was to make the system refresh and acknowledge that I made the purchase and credit my account. Well the game did not acknowledge the purchase and allowed the charge to go through again. I also did not get credit for this one and the pack remained available for purchase- even though its a one time buy.

I responded back to support with the results of now being charges 39.99 x 2, while receiving nothing in return. Rob responded to let me know it was a known issue and that my points etc... should be credited by the end of day. When I checked my account I had 400 points and the cosmetics I was due, which solves the first problem. There is still the matter of having sent 39.99 to GGG without any points/refund in return.

I emailed back and asked about the 2nd charge. Rory informed me that in order to receive a refund I would need to contact PlayStation. I did just that and I was told that "The purchase was already delivered and used by me and that it was ineligible for a refund". They would not listen to me or look at my screen shots proving I did not receive anything for my 39.99.

I sent all this information to GGG in the same email thread yesterday, and I sent a follow-up email today. I have gotten no response back. I am still waiting on GGG to make this right.

I would like a refund OR if GGG is unable to do that, I will accept the equivalent value of points added to my account to at least compensate me for the money that I spent. I have screen shots of everything. Accounts. charges. timestamps. Chat logs. emails. etc... and I am happy to provide them to anyone at GGG that can help me (all of these things have been provided already in previous emails).

I love this game. I have almost 500 hours in on one character. I have spent in game at least $200 on conveniences in support of this studio and their game. I am happy to keep doing so, but not if GGG will not make this right for me.


Sincerely,
A mildly disgruntled gamer who loves your game

Bump

Bump

Bump