When can shopping errors be resolved?
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I previously purchased a $30 test qualification and activated it on STEAM. I found that I really like POE2, so I recharged another $30 on STEAM to upgrade. A few days ago, I saw a $480 support package on the official website and decided to buy it. However, as a newbie, I didn't know that I needed to bind my STEAM account to upgrade my existing character ID. After purchasing, I found that my character received no rewards. After checking, I realized that I had two test qualifications in my account, one that I have been playing with and the other that included the $480 reward. This was a wrong purchase. I don't want to have an account with two test qualifications. I sent an email to GGG but only received an automatic reply-like response asking me to provide my ID and so on. I replied to the email and sent another one with the purchase information again, but no response came after several days. I heard that GGG's customer service is very good and efficient, but it wasn't the case for me. Three days have passed and I haven't received any message except for the reply on the first day.
I'm a Chinese player and I'm sorry that I can't express myself accurately in English. I used a translator to post this message. If GGG can see this, I hope you can solve the problem of my wrong purchase, reclaim the extra test qualification and refund the $480. I will purchase again on the correct ID and support you. Thank you! Last bumped on Aug 18, 2025, 5:49:32 AM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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Thank you, I really hope to receive rewards for a role that I have been investing time and effort into, rather than an ID that I don't know how to use at all
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Still no news.....
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又发了一遍邮件.....这真的是GGG的效率吗？
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still waiting...................
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......Nothing
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It's been three months and there's been no news
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It's been six months and still hasn't been resolved
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