KernelBase.dll crash the game

Hi,

First thing i want to say, I love this game and I feel kind of sad to not be able to play it without crash or issues with the little time I have everyday...

I feel like GGG fixed the pc freeze lock, but now I have a new issue that is common and well known apparently :

KernalBase.dll

My game will just alt-F4 on it's own, also it will stutter like crazy and the sound will also "freeze" while playing before the crash would actually happen.

I tried multiple things, and today i even tried to do a fresh windows install. Crashed 30sec after login with the character, feeled so depressed after that...lol.

Keep in mind, I don't have a lot of time to play and I used all my week-end to try to fix the issue...


I've tried both steam and launcher version

Gpu is update.

Tried dx 11 and 12, blue screened on vulkan lol.

Every other game are fine, I'm playing delta force at max settings without issues at 150-200+fps..

I play at 240hz/fps, maybe it is the reason, but I don't see why

I'm running a fresh widnows install with a fresh poe install. The game feel VERY unstable and not fun to play right now too much fps drop and weird crash.

I really wish there was a fix becausebi just want to login and kill monsters, not crash and search for a fix...


Btw the crashes are really often and I can provide a full log or anything that a dev would ask me

My specs :

7800x3d with nh-d15 and latest bios
4070fe
Msi tomahawk b650 wifi
32gb ram g.skill
Seasonic Vertex 1000w
1 nvme 2 ssd
Last edited by Ayeto#3731 on Feb 23, 2025, 9:10:39 PM
Last bumped on Feb 28, 2025, 7:49:24 AM
Little bump ofc
I have the same issue.

Nothing from the official troubleshooting guide fixed the crashes and even after several hours of searching the internet I couldn't find anything.

It works on my old win10 machine though. Maybe it's related to a windows update???
.
Last edited by mordawf#5376 on Feb 25, 2025, 7:17:42 AM
Bug Report ID: #2833521501

Would just like to chime in and mention I've been having the same issues since the new league. Don't recall it happening in settlers.

Processor - AMD Ryzen 7 5700G
GPU - NVIDIA GeForce GTX 1660

Win 10 - 23H2
"
Kail296#7855 wrote:

Win 10 - 23H2


10 22H2 or 11 23H2
"
mordawf#5376 wrote:
I'm using win10 and the game crash.

Tried lot of thing, dx11/12 different settings etc.. nothing change.
GGG please do something ;D


This thread is only for KernelBase.dll related crashes, not something else, please mention it if that's also from kernelbase.dll

"
Kail296#7855 wrote:
Bug Report ID: #2833521501

Would just like to chime in and mention I've been having the same issues since the new league. Don't recall it happening in settlers.

Processor - AMD Ryzen 7 5700G
GPU - NVIDIA GeForce GTX 1660

Win 10 - 23H2


You have kernelbase.dll crash with Win 10 ? :o

"
SexyLama#7223 wrote:
I have the same issue.

Nothing from the official troubleshooting guide fixed the crashes and even after several hours of searching the internet I couldn't find anything.

It works on my old win10 machine though. Maybe it's related to a windows update???


Hmm, could also be related to CPU/GPU new hardware, maybe your Win 10 rig have older hardware that work just fine with poe
Im having this too....so annoying.

Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x67b7cfd0
Faulting module name: KERNELBASE.dll, version: 10.0.26100.3037, time stamp: 0x1883624e
Exception code: 0xe0000001
Fault offset: 0x00000000000cbb0a
Faulting process id: 0x9C14
Faulting application start time: 0x1DB872D026ED646
Faulting application path: C:\Program Files (x86)\Grinding Gear Games\Path of Exile\PathOfExile.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 4c5d43f6-f7a7-47d3-a8d6-35efae1f8c96
Faulting package full name:
Faulting package-relative application ID:
"
Im having this too....so annoying.

Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x67b7cfd0
Faulting module name: KERNELBASE.dll, version: 10.0.26100.3037, time stamp: 0x1883624e
Exception code: 0xe0000001
Fault offset: 0x00000000000cbb0a
Faulting process id: 0x9C14
Faulting application start time: 0x1DB872D026ED646
Faulting application path: C:\Program Files (x86)\Grinding Gear Games\Path of Exile\PathOfExile.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 4c5d43f6-f7a7-47d3-a8d6-35efae1f8c96
Faulting package full name:
Faulting package-relative application ID:


Can you share your specs please ?
I'm having the same exact issue on PS5. It started over the weekend and seems to be getting worse. The game freezes/stutters then it will sometimes continue but most times it will disconnect from the server and return me to the log-in screen.

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