First time refund application

My account is
https://www.pathofexile.com/account/view-profile/jacky_gin-5473
jacky_gin#5473

It is 2025/2/20 Taiwan time 06:45
I purchased this item
Void-charged Polymorphing Wand
The price when I bought it was 230 points

I didn't like it so I decided to send a refund.
But there has been no response for a week.
Can anyone help me?

I just want to know an answer
Did I do something wrong?
Is this item non-refundable?

BY Helpless roast suckling pig