Have Not Received Supporter Pack Items - No response after 3 months
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Hello and to whom it may concern,
I am still awaiting the physical items for the Liberator of Wraeclast supporter pack. I do not believe I was ever asked to pay for shipping, asked what my clothing size was for the shirt and hoodie, or even to confirm my shipping address. I first sent a ticket on January 6, 2025. I am still awaiting for someone to connect with me. I have reached out via both email and website direct message. Needless to say this is quite frustrating as I know many people have received their physical items already. Any help would be appreciated. Last bumped on Mar 12, 2025, 2:58:46 AM
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Hi there, we offer our sincere apologies for the delay, we are currently experiencing high volumes of support requests.
We aren't able to assist with account-related issues over the forums. If you have emailed us at support@grindinggear.com we will look into this matter for you, as soon as humanly possible. |
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I have the same problem, I ordered my supporter pack Dec 30th. I still do not have my items, and I have sent an email and heard nothing. It's MID MARCH
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Also it's infuriating to send a support email with all of your account info provided only to receive an an auto-reply asking for the information you already provided in your initial email. Gotta keep them support ticket response metrics looking good, amirite?
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On December 7, 2024 I purchased the Liberator of Wraeclast Supporter Pack.
After three weeks of waiting and not receiving my physical goods, I contacted support at <support@grindinggear.com>. Support responded, informing me that a system error during checkout had prevented the processing of my physical items, despite my providing shipping details. Support confirmed the contents of the physical pack as the Path of Exile 2 Art Book, the Path of Exile 2 Logo T-shirt, and the Path of Exile 2 Logo Hoodie, and asked for my confirmation. I replied confirming that I wished to receive these items. As of March 3rd 2025, still waiting on my physical items. GGG Fucked a lot of us out of $500. |
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" Glad I'm not in the same boat. Dang though, at least you got an auto reply! " You would think that it wouldn't take them months to fulfill their highest tier of supporter packs. Super frustrating. |
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" This doesn't cut it Last edited by NeuAscension#1479 on Mar 12, 2025, 12:39:41 AM
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Next Level CustomerSupport. Not.
I am still waiting for a response. Didnt get my stuff because of wrong address....! I am tired of excuses, ggg lost me. Ill be playing and supporting LE in April and wont touch poe2 until its fully released and 6 Portals are back and Towers are gone. Last edited by Zyzurp#0636 on Mar 12, 2025, 3:07:07 AM
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