Liberator of Wraeclast items not received - support ticket ignored since January
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I have bought the Liberator of Wraeclast supporter pack in mid December, and after not receiving my items for nearly a month, I have sent an email to GGG's support in January. After being asked information of my account on January 14th, to which I promptly replied, I have since been completely ignored without any followup.
I understand that the support team is busy, but my last email asking for an update now has been over a month ago, and it is utterly incomprehensible how a customer dropping hundreds of dollars can be ignored to this extent. I was extremely enthusiastic about POE2's EA release and I bought the supporter pack mere days after EA started since I loved it so much, but being treated this way has killed my motivation to play any further, and it's disappointing that I see no other way of moving forward other than a public forum post. Can someone please take these issues seriously? This is a lot of money to drop on a single game. Last bumped on Mar 28, 2025, 4:32:15 AM
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Hey there, I'm sorry to hear that! If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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Thank you- I just got email confirmation that the shipment has been sent, with a tracking number. Appreciate that it’s resolved!!
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