Liberator Physical Goods

Hi there,

I'm pre-emptively asking this question just due to the horror stories I've read here and on reddit.

I just want to know whether I'll be receiving anything on GGG's end when my physical goods are sent? A few days ago I received a message in my Junkmail from Canpar that a shipping label was created for something weighing approximately 17lbs. I have no idea whether this is the package with book, etc. and have heard nothing from GGG. To clarify a label was created but the item hasn't been sent yet. Can somebody from support at least confirm whether Canpar is a shipper for GGG? Given that I can't afford to repay for shipping or another package I just want to take every precaution I don't miss this package.

Thank you.

PS: I have not emailed support given the volume of mail they supposedly are dealing with at the moment.

This is sadly the current state of GGG support. I have the exact same issue and have sent a dozen still unanswered emails to support regarding the physical items included in Liberator pack.
After three months of silence i decided to post on this forum a couple of days ago and staff told me they are working on resolving a massive amount of support emails since the overload of POE2 launch.

"

Hey Sinbad0770, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible regarding your physical items!

So yeah, i have a feeling its going to be a few more months of waiting for us..

"

Sinbad0770#1842 wrote:

This is sadly the current state of GGG support. I have the exact same issue and have sent a dozen still unanswered emails to support regarding the physical items included in Liberator pack.
After three months of silence i decided to post on this forum a couple of days ago and staff told me they are working on resolving a massive amount of support emails since the overload of POE2 launch.

"

Hey Sinbad0770, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible regarding your physical items!

So yeah, i have a feeling its going to be a few more months of waiting for us..

Wishing you luck, bud.