Account locked, cannot access - POE won’t sent the unlock code

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SmooveTech#4684 wrote:

I accidentally tried to log into POE with my VPN on and it locked my account because of location. Which is fine; but the game won’t send the email to unlock my account.

Can someone help PLEASE?

Thanks.

Hello, SmooveTech! I'm sorry to hear that you're experiencing difficulty with this security system!

Could you please check your spam/junk folder for the missing email? If you still cannot find it, could you then add support@grindinggear.com to your address list or exception/whitelist and try to generate the unlock code again by logging into your account?

If you continue to experience any issues can you please Contact Support?