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Abadnonded support tickets?
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I have had a support ticket open over 4 months and have had no reply from ggg since november 29th of last year, I have quit playing since this has gone on so long and will not play again until its resolved, I cannot believe GGG has let the support get this bad, has anyone else had this experience?
Last edited by SiiiNFUL69#4126 on Mar 26, 2025, 11:20:51 PM Last bumped on Mar 27, 2025, 10:29:52 PM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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" I'm not trying to blame you (or anyone other than GGG) for the backlog they've been overwhelmed by - but if you don't mind me asking, have you been sending additional emails to 'bump' the support ticket? I ask as - if so - it would be resetting your position in the queue. Again - not trying to say it's your fault; just letting you know to avoid doing it. "VPs are not required to change their posting style. They are still welcome to express their opinions and take part in any discussions they wish. Their only responsibility is to continue doing what they have always done - posting in a friendly and constructive manner."
-GGG, 2015 |
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on febuary 18th I finaly sent a msg as it had been nearly 3 months sincee the last reply, i havent recieved anything from ggg since november 29th and even that was some auto email they sent out about being behind on tickets, 3 months is purely unnaceptable already and it seems they have abandoned support for poe 1, but up until feb 18th no.
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I'm sorry, bud.
That sucks and you shouldn't have to put up with it. :/ "VPs are not required to change their posting style. They are still welcome to express their opinions and take part in any discussions they wish. Their only responsibility is to continue doing what they have always done - posting in a friendly and constructive manner."
-GGG, 2015 |
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(Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.)
unfortunatly I highly doubt that at this point. My ticket was opened long before poe 2 and therefore should have been way ahead of the tickets that came with its launch. The only thing that makes sense at this point is the poe 1 tickets were given a back seat to poe 2 requests. Last edited by SiiiNFUL69#4126 on Mar 26, 2025, 11:27:10 PM
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" thanks man, As I said I have quit poe for now, I dont like poe 2 at all and 3.25 will be going for 11 months when 3.26 comes out, if it even does, and honestly it has ruined my opinion of GGG at this point, The support ticket and the dishonesty that GGG had with 3.26 and producing both games at the same time has left me with alot of questioning on even playing again at all ticket resolved or not. |
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" thanks man, As I said I have quit poe for now, I dont like poe 2 at all and 3.25 will be going for 11 months when 3.26 comes out, if it even does, and honestly it has ruined my opinion of GGG at this point, The support ticket and the dishonesty that GGG had with 3.26 and producing both games at the same time has left me with alot of questioning on even playing again at all ticket resolved or not. |
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You're not alone ive been waiting 126 days over 4 months sent a ticket 2 weeks before poe2 even launched on Nov 21st sent no follow up or any additional emails still haven't received any support for my mtx transfer from xbox to pc.
Just doesnt make any sense no matter how many support issues since poe2 how can people not get support that sent emails before poe2 even launched how have they got through 500k emails on top of a 2 week break in a month and cant get the last 75k in 2-3 months its all bullshit |
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" I have spent 1000s, I will not play and Certainly NOT spend another dime, what GGG has become is completly unnaceptable. Last edited by SiiiNFUL69#4126 on Mar 27, 2025, 10:31:11 PM
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