Been over two months since I sent my email; still no response. Do I keep waiting?

I made an order with GGG and already paid in full for it since December. My order has yet to be fulfilled. I sent an email January 15th and still haven't received a response. However, I'm worried if I send another email, my spot in the waitlist will go back to the top.

Do I continue waiting, or has too much time passed and my email probably got lost and I need to send another one?

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Edmund_GGG wrote:

Hey there, I'm really sorry about the delay in response to your Support ticket.

If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

That support email is what I've been communicating to.

And just to be clear, January 15th was the last time I made contact. I've been back and forth with this support email several times prior regarding my order.