Let's take a look together. This is a ridiculous thing

This is a joke. At first, when I saw this game in the media, I wanted to try it out, so I bought an account from someone else (I didn't know how to buy it at first). At first, I wanted to experience whether this game was suitable for me, but later I realized that I really liked it. So I recharged 300 points to the game myself, but on January 21st, I couldn't log in and there was no compensation test qualification channel or button. I was only asked to contact the official customer service. So I contacted the official customer service and sent an email. On January 26th, the official replied requesting me to provide account information, and I also replied to the email. So I started waiting all night again, and by February my account had even disappeared. I sent multiple emails midway, and the final month of waiting made me despair and give up on this game. I have applied for a refund. Finally, on March 12th, the official replied to the email, stating that there had been a refund request to cancel the refund or provide compensation before the account could be accessed again. But I can no longer find the original owner of this account, I have been deceived. So I couldn't cancel the refund, so I explained to the official. On and after March 25th, the official repeatedly replied to emails requesting cancellation or repayment in order to access the account. This is very unfair. I was deceived by a scammer. I wrote an email a long time ago, but the customer service did not reply to the email in a timely manner to resolve the issue. If it were within a month of the accident, I would have repaid the scammer's refund of 300 points to restore my account, but now that it has been so long, I am hopeless about the game. I won't play anymore. Now tell me that logging in requires compensation, why? Why didn't you tell me earlier? Is the time I wait also a waste? In the first month, I stayed up late almost every day waiting for email replies. Being deceived by scammers is my fault, but what about the game team? It has been two months since I sent the email on January 21st. How painful and desperate am I? Now I just want to get back the part that belongs to me, is there a problem (not the part refunded by the scammer)? The official customer service asked me to cancel the refund or repayment, but I was deceived and can only repay, but you did not provide me with a repayment channel. Where else can I repay now that my account is gone??? Everyone else has repayment channels, but I don't. I have been sending emails to inquire, but customer service has not given me an accurate response. The official customer service was driving me crazy. My account was first banned, and then I continued to send emails and reply with messages providing information. However, I didn't receive any emails for a long time, and even my account was gone. How should I repay?, Who should I repay to? The universe? If anyone is curious about the specific process, they can contact me for inquiries and screenshots of the email. (This article is a machine translation, which may not be accurate, but the process is similar)My original account email [Removed by Support]

I have a hard time understanding this part:
"So I recharged 300 points to the game myself, but on January 21st, I couldn't log in and there was no compensation test qualification channel or button."

You bought an account from someone else, right?
Then you liked the game and bought 300 points for the shop, right?
Then later you tried to log in to "your" account, but the account is now locked, right?

Multiple issues here.

It's against the "Terms of Use" (EULA) to share your account with others.
Thus, using an account from someone else breaks the rules and will get this account banned, especially if you paid to use this account.

This is indeed my problem. I did not carefully review the game terms when starting the game (well, I do not have the habit of reading the regulations), and directly entered the game to play when I obtained my account. But at that time, I was really attracted by the game and also met many good friends who even gave me a lot of help in the game. I was very happy at that time and didn't realize it. If I am banned due to this clause, I understand and would like to apologize and request to lift the ban and relearn the terms. However, before this, I relied on customer service emails to determine where the problem occurred, and the official customer service only informed me that my account had been refunded. But currently I know one thing, the response efficiency of customer service is extremely low, and I find it hard to imagine that this is the customer service efficiency of 2025. (Thank you for your detailed answer, otherwise I really wouldn't know how to go and check the terms and any issues that may arise.Thank you JakkerONAIR#4902)

You can find the Terms of Use in full here.

You're welcome to start playing Path of Exile on a newly created account - however, the developers will not be willing to unblock the account purchased from another person.

"

平川夜狼#6097 wrote:

This is indeed my problem. I did not carefully review the game terms when starting the game (well, I do not have the habit of reading the regulations), and directly entered the game to play when I obtained my account. But at that time, I was really attracted by the game and also met many good friends who even gave me a lot of help in the game. I was very happy at that time and didn't realize it. If I am banned due to this clause, I understand and would like to apologize and request to lift the ban and relearn the terms. However, before this, I relied on customer service emails to determine where the problem occurred, and the official customer service only informed me that my account had been refunded. But currently I know one thing, the response efficiency of customer service is extremely low, and I find it hard to imagine that this is the customer service efficiency of 2025. (Thank you for your detailed answer, otherwise I really wouldn't know how to go and check the terms and any issues that may arise.Thank you JakkerONAIR#4902)

Normally, GGG has great support, but they have some issues since PoE2 EA.

There is only a limited number of ppl who can work on "account-related problems" like yours, and issues about this specific topic are through the roof now, for various reasons.

While some ppl wait weeks and even months with account-related problems, if you have another issue, it can be way faster. For example, my ticket got answered in below 48 hours because it wasn't account-related.

The main issue for you is probably "How to play PoE2" from your region.
Normally, China has its own "Chinese PoE Client" to play the game (managed by Tencent), but PoE2 does not have that right now because the game isn't in its "full release 1.0.0 version".
I know some ppl use VPN to access Steam to play the game, but besides that, I don't know if you could just use the "Standalone Client" from the PoE website.

Here is the PoE2 website where you can log in with your PoE1 account (same as this site):
https://pathofexile2.com/
Here is where you could download the game:
https://pathofexile2.com/download

That said, better not use another one's account. GGG is pretty fast in detecting stuff like that.

Thank you very much everyone, this has made me feel much better. I should have posted on the forum earlier. But my account cannot be logged in, and I have not thought about creating a new account before (it is difficult to create in my region).How should I put it? I have tried POE1 in China,. Apart from the issue of the harmony between corpses and blood, as well as the lack of action elements (the flexibility of action is the biggest reason why I play POE2), the biggest problem is the player environment. Players are not particularly friendly to each other (China has a lot of vulgar language, laughter), and there are a large number of scammers. It's strange for me to say this, but there are really many scammers in Asia, and China is no exception. I would rather spend extra money to purchase an accelerator (a legitimate VPN) and play POE in front of foreign languages. Thank you again, everyone answers and help. It makes me feel warm and I love you all.

❤️