Unable to play the game (4 months)
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I've been trying to get my account unblocked for 4 months! I emailed to
support@grindinggear.com but they ask me the 4 digit discriminator number, which I obviously cannot check, because I cannot login. These 4 digits are obviously don't make any sense to average human being, so I don't understand, how support expect us to remember it and always bear it in mind. Several days ago I gave up to get my account back and sent the other email where I ask to unlink it from Steam, so I would be able to link a new one and play via GFN. I provided account name, several character names and even receipt of my transaction, related to supporter pack purchase. But the only response I get is: "Can you please confirm for us your Path of Exile account name (including the 4-digit discriminator) and the names of a few of your characters?" GGG, could you please clarify, what should I do in this kind of situation? I also not the only one who has this issue. I've found a number of similar posts and not a single one has a resolution. Maybe you should consider reviewing your attitude to players who been playing and supporting your game? Last edited by oblivion_111#9814 on Mar 28, 2025, 7:27:18 PM Last bumped on Mar 28, 2025, 6:17:20 PM
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Hey there, I'm sorry to hear about your experience - I realise this is very frustrating. We are currently working through a huge number of support requests, but please rest assured we will get back to you as soon as we can to resolve this issue.
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The problem is not that you are not getting back. I get a reply once in a MONTH.
But I don't get the clear instructions about what should I do. I am not able to check discriminator number, but support keeps asking me about it. I feel like I have a conversation with a bot. My problem is not moving to a resolution at all. I'm just getting exactly the same responses again and again |
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