Najbardziej niekompetentne wsparcie, jakie kiedykolwiek się zetkałem

In December 2024, I contacted support with what should have been a simple request:
I wanted to change the username and email on my account, which I’ve had since 2013. The email is long gone — it’s been inactive for over 10 years.

Support asked me for various pieces of information, and I delivered:
• The original email
• Exact date of account creation
• All character names
• Screenshots showing I’m logged into the account

Then… nothing. Just silence.

And now, in late March 2025, nearly four months later, the only thing I got back was a generic message asking if I could somehow recover access to the original email.
Excuse me? Are you even reading the ticket?

How am I supposed to recover an email that’s been deleted for over a decade?
Do you seriously expect people to remember the IP address their ISP assigned them in 2013?

I’ve dealt with plenty of customer support teams over the years — in games, in tech, even in government services — and I have never seen something this inefficient and tone-deaf.
A username or email change in any other company takes a couple of business days, tops. Here it’s been months and I’m still stuck.

And let’s not pretend this is some passion project with limited staff — you make money off this game. You’ve built a business around it. That comes with responsibility.
Frankly, I’ve received better, faster, more respectful support from open-source communities that don’t make a cent off their users.

The support process at GGG is a mess:
• Tickets are handled via email — in 2025 — with no status updates, no tracking, no way to know who’s handling your case
• Agents clearly don’t read the full ticket and just paste canned responses
• The whole workflow is totally unoptimized and disrespectful of players’ time

Even if I wanted to buy early access to PoE2, I can’t.
My Steam account is locked to this old GGG account, and there’s no way to unlink it.
I can’t even delete the account.
What is this? Digital communism? The user has no control over their own account?

It’s honestly insulting.

So here’s the ask — once again, loud and clear:
Read my damn ticket. From start to finish.
I’ve already proven ownership beyond any reasonable doubt.
Do your job and process the change.

And if anyone from GGG leadership is reading this:
Fix your support structure before PoE2 launches — because in its current state, it’s the single worst I’ve encountered in over 20 years of online gaming.

I know, and I do understand. I fully realize how much work you must be dealing with — but that still doesn’t justify such massive delays in the support system.

It’s been several months, and you’ve had plenty of time to improve the situation.
At this point, putting aside the frankly absurd wait time, I’m just hoping that someone competent from support will finally read my ticket in full and respond specifically to what I’ve provided.

That’s not an unreasonable expectation, is it? :/