DLC Purchase, Account Setup Error, Request for Replacement
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Cause of the Matter:
On the evening of March 29, 2025, at 22:30, I purchased the DLC "King of the Faridun Supporter Pack" for PATH OF EXILE 2 on Steam. Due to accidentally creating two accounts on the official website on February 20, 2025, the transaction was made under the other account. Expected Outcome: Currently, I have two accounts: 【LongMonth#3862】 and 【17677565240#1964】. The account I use is 【LongMonth#3862】, while 【17677565240#1964】 is frequently connected. PATH OF EXILE 2 is a game, but due to the impact of real-life circumstances, I don't have much energy to start playing a completely new account. I hope to merge these two accounts and transfer the DLC "King of the Faridun Supporter Pack" originally purchased under 【17677565240#1964】 to the account 【LongMonth#3862】. This matter is very important to me, and I hope it can be resolved. Last bumped on Mar 29, 2025, 12:14:56 PM
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Hey there, I'm sorry to hear that!
Could you please email us at support@grindinggear.com so we can look into this matter for you? Please include your Path of Exile account name (including 4 digit discriminator) and the names of a few of your characters. If you have already contacted us, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible. |
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I have already sent the email, but I'm extremely anxious and hope it can be processed as soon as possible. I suffer from depression. please!
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