2 months without response

Hi,

I sent an email to support to transfer all my stuff from one subaccount to another subaccount.

The email was sent on January 27th. 2 months without any feedback and no first response to the email.

Is it taking that long? They forgot about my case and that's it.

I hope that when they get back to me, it's to resolve the issue quickly and not to give a generic first response.

Thank you for your attention.