80 DAYS WITH NO RESPONSE

I've created multiple threads here, multiple emails through multiple email accounts and I've had ONE RESPONSE to my issue. 2 months! I've had NO RESPONSE and NO HELP. I was asked for account information and that's it!

Sounds like there are a lot of us in this same boat.

I just want GGG to acknowledge it. Tell us there is a plan to help us.

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EthanH_GGG wrote:

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HannibalGraham#5550 wrote:

I've created multiple threads here, multiple emails through multiple email accounts and I've had ONE RESPONSE to my issue. 2 months! I've had NO RESPONSE and NO HELP. I was asked for account information and that's it!

Hey there, if you have already contacted us at support@grindinggear.com or through https://www.pathofexile.com/support, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

Thanks for responding but this is a canned response. It's not a lot but I literally lost money due to a glitch in the game. I'm afraid to spend my money.

Since November, I haven't received a single response to my emails. After approving my MTX transfer, they probably sent the same automated message to everyone and no longer took any emails from POE1 seriously. I'm considering sending my emails in my native language when contacting support; maybe that will catch their attention."

For my brother's reference, I've been waiting for half a month now

GGG processing efficiency is really low

It's understandable that they have a lot on their plate, but are they pulling people from customer service to work on the games? That seems really odd.

D:

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HannibalGraham#5550 wrote:

I've created multiple threads here, multiple emails through multiple email accounts and I've had ONE RESPONSE to my issue. 2 months! I've had NO RESPONSE and NO HELP. I was asked for account information and that's it!

4 month mark for me trying to get my account unlocked, wish you the best of luck as I've had absolutely none. No responses at all to continue the process of unlocking my account.