My character is stuck

My character froze during gameplay and crashed upon entering. My character also froze and crashed when playing in someone else's map. Now, I can't log in, and whenever I try to log in, it crashes.
Path of Exile 2, Dawn of the Hunt
My game account is 653871014#3900, and my game ID is MotherFncker. I'm stuck in a floating state in someone else's image, and the game freezes and reports an error when I try to go online. Please help me resolve this issue as soon as possible. Thank you