Cant trade on xbox please help

on the trading page I can send a whisper to a clay player but no one can invite me. the items I sell are visible and other players want to buy them but I can't invite them to a party or send a whisper in the chat window. I have no idea what to do. I have an active gamepass subscription. I managed to make a purchase twice but I can't sell anything. I have two accounts on the poe website I wanted to delete one of them but I can't. in addition I receive a message on the poe2 website that I don't have early access. I wrote to support but no one helped me. what can I do to make it work