Latency Spikes Causing Game Crashes – Vodafone DE | MTR + Troubleshooting Done

Hi GGG Support,

I'm having a serious issue where my latency suddenly spikes massively, causing rubberbanding, freezes, and ultimately game crashes. This happens frequently, making the game nearly unplayable at times.

I'm located in Germany, using Vodafone (Kabel Deutschland) as my ISP.

📎 Pastebin Link (WinMTR Results):
👉 https://pastebin.com/QmLUfpW1

❗ Summary of the issue:
The game starts normally, but at random intervals, latency jumps drastically (up to 5000ms or more).

During these spikes, the game becomes unresponsive, and in many cases it completely crashes.

According to WinMTR logs, packet loss starts within Vodafone’s routing infrastructure, and continues intermittently through to Cloudflare.

Local connection (fritz.box) is stable – no packet loss at home.

The problem is not time-dependent – it occurs during day and night.

✅ What I’ve tried (per the FAQ):
Ran multiple WinMTR tests – consistent packet loss past the first hop.

Switched between Frankfurt, London, and other gateways – same issue.

Used both wired and wireless connections.

Rebooted router, reset DNS, cleared PoE cache, reinstalled the game.

Disabled all background apps.

Contacted my ISP (Vodafone) – they see no issues on their end.

📌 System Details:
ISP: Vodafone (Kabel Deutschland)

Region: Germany

Connection: Cable (DOCSIS)

Server tested: Frankfurt Gateway (and others)

Please help – I’ve followed every step in the troubleshooting guide, provided MTR logs, and contacted my ISP, but the problem still persists and the game is crashing regularly due to these latency spikes.

Let me know if any other logs or diagnostics would help.

Thanks,

"

Kooki#1350 wrote:

Contacted my ISP (Vodafone) – they see no issues on their end.

Have you specifically shown them the WinMTR log you've created?

Because this sounds distinctly like tier 1 support """running some tests""" (often just a ping...) and hanging up the phone. If the issue has survived a reboot of your router, the issue is with their box out on the street, or lies somewhere between it & your router. Either way - unless they've a convincing explanation to the contrary, the issue lies firmly within their jurisdiction.

GGG are a bunch of nerds (I use it as a term of endearment) in an office in Auckland, New Zealand. If third-party diagnostic software shows a persistent and stable packet loss issue cropping up in Germany between you & your ISP, there's really nothing they can do to help you.

Hello if you find a solution tell me, i have similar issue i'm stuck in my HO because i crash when i enter map.

there is no solution, we just have to wait GGG fix this on the next patch