Steam account and website not synced

My login on the website is not the same as my steam. if i link my steam to the website i lose my characters. i do not have the old login for the old website account. how would i fix this issue.
Last bumped on Aug 21, 2025, 2:50:18 AM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com or go to https://www.pathofexile.com/support and follow the instructions to contact us so we can look into this matter for you?
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kerjin89#6661 wrote:
My login on the website is not the same as my steam. if i link my steam to the website i lose my characters. i do not have the old login for the old website account. how would i fix this issue.

  • Log out of the website.
  • Go to the website's log in page.
  • Choose to sign into the website through Steam.

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