Crash when trying to enter the Well of Souls

I can't enter the Well of Souls since updating to 0.3.0b.

Every time I try to travel to it via waypoint my game has 3 short freezes in the load screen and then crashes.

This has not been an issue before 0.3.0b. And wasn't resolved by the 0.3.0b Hotfix 2 either.

I've tried updating my GPU drivers, swapping the renderer from Vulkan to DX12 and opening a new instance to no avail.

Would appreciate any help.

Edit: This also affects other areas, I had the same crash when trying to enter a friends Limestone hideout. It consistently affects specific areas I just can't enter no matter what while other areas are completely fine.

Edit 2: Turns out the fix was just verifying the game files on Steam.
Last edited by Postm4n#6465 on Sep 4, 2025, 7:24:18 AM
Last bumped on Feb 20, 2026, 2:32:09 PM
Hello,

Today when I was attempting to go to well of souls, this happened to me (version PoE2 0.4.0e). I struggled as it went to the login page, then said could not connect to server multiple times. It sometimes connects. I found this post and verified the files.

I attempted to go to the well of souls again and the problem still popped up. I don't think it is related to the file integrity as Steam found no issues. Perhaps this should be opened as a bug?

I can share more data as you need it.

Edit: I just attempted to go to the Temple of Vaal and it exited to login with the can't connect message. This is after a reboot as well.

Sometimes it says it can't connect to Steam, even though I am running it from Steam.
Last edited by Brakash#2524 on Feb 20, 2026, 2:28:08 PM
It's a current issue with instance connections. Check other posts this isn't isolated just to the Well of Souls.
Damn. Was hoping it was just me. I'll go browse the forums. Thought it was a one off when I found this via searching and nothing else.
No worries. I think it's related to a server cluster they use for the instances but I could be wrong. Might be a DDOS, could be an isolated incident, could be a number of reasons. I'd just be patient at this point. I am sure they are working on a fix/resolution.

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