character is stuck

The character is stuck on the ship at the Wakapanu Island location.
All interactive objects (Makoro, portal, ladder) are inactive.
The "Enter Hideout" (or ctrl + enter) button on the character selection screen sends back to this same ship.
I tried waiting for the location to reset more than 1h, but that didn't help.
The /hideout command doesn't work either.

I tried teleporting through asynchronous trading and to a group member, that doesn't help either.