The game crashes upon launch (infinite loop).

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The game crashes upon launch (infinite loop).

This is the official response:

Hi there,

Thank you for your message and for taking the time to let us know about this. Due to an incredibly large number of support requests, we are unable to look at it in detail here. However, if you post the report on the forums, the Development team will be sure to take action. look.

(I had no choice but to...)
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Hello. The following content has been translated from Traditional Chinese to English using translation software. Please forgive any inaccuracies!!

Sorry!!
I'm completely fed up with the situation and am posting this question. I'll briefly describe my basic issue and situation, and will provide full details later for your analysis and troubleshooting. My PoE2 has been experiencing severe crashes and sudden exits this season. Almost every time I enter the game, I have to endure the crash. This rarely happens in PoE1 and other games. Not to mention the time I've wasted, the number of characters dying due to errors, the amount of experience lost, etc. Just now, I had an extremely extreme situation. When I purchased the The Keepers of the Flame Supporter Packs and used the Arcane Isle Hideout and Champion's Podium Map Device in PoE2, my PoE2 game suddenly crashed. Guess what? I can't open the game because the Champion's Podium Map is loaded upon entering the hideout. Device
Then my system crashed, and I couldn't play the game at all. It kept crashing. I couldn't enter the game at all, and even changing the game settings on the title screen had no effect. I was stuck in a dead end, completely unable to play the game. This was a truly awful, utterly awful mess!!!

Then I tried it with PoE1, and it was the same.
When I applied the Arcane Isle Hideout from The Keepers of the Flame Supporter Packs, my PoE1 would immediately die and be ejected. However, PoE1's mechanics require entering the game in a town first, not a hideout. I was able to find an NPC to change the Arcane Isle Hideout to avoid this issue, so I can play normally again. Could you please address this issue?

Below are the hardware specifications for my game. Please review and evaluate them. Thank you.

CPU: 13th Gen Intel(R) Core(TM) i9-13900K (3.00 GHz)
Memory: (RAM) 64.0 GB (63.8 GB) (available)
Graphics Card: NAIDIA RTX 4090
Hard Drive: (All SSDs) - (Main Drive) 1TB + 2TB (Gaming) + 2TB (Gaming)
OS: Windows 11 (64-bit)

(An email has been sent and official response has been received)
Finally~ After nearly two months, POE2 has been experiencing over a hundred crashes, crashes, and exits. Until now, using Arcane Isle Hideout and Champion's Podium Map Device has caused POE2 to crash and exit, rendering it unplayable~!!
I'm finally sending this out as a plea for help... but I've been too patient~ Enough is enough!!!

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The following is the original text. Please forgive me if you dislike the foreign text!Thank you!

以下為原文內容,不喜愛它國文字請包涵~!!謝謝!!!
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遊戲開啟就閃退崩潰(無限循環)

這是官方的回覆:

感謝您的留言，感謝您抽空告知我們此事。由於支援請求數量龐大，我們無法在此詳細查看。不過，如果您將報告發佈到論壇，開發團隊一定會查看。


(迫於無奈,只好....)
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你好.以下內容透過翻譯軟體由正體中文翻譯為英文
如有詞不達意的內容,
還請見諒!!

抱歉!!
實在是完全受不了這次的狀況進行這次問題的張貼
先簡單的描述我的基本問題和狀況,後續再提供完整的內容細節,
再供貴方判斷和排除
我的poe2在這個賽季發生嚴重退出,瞬間當機的問題
幾乎每每進入遊戲,
我就得容忍它出現當機跳出的狀況
這在poe1和其它遊戲是幾乎不太會遇到的
更別說我在這種狀況所浪費的時間,
角色因錯誤的突發死亡數,
掉落的經驗值等
剛剛更是出現極其誇張的情況
當我購買這次The Keepers of the Flame Supporter Packs
在poe2套用Arcane Isle Hideout和Champion's Podium Map Device時
我的poe2遊戲就發生瞬間錯誤跳出
你猜怎麼了,我打不開遊戲
因為一進遊戲到藏身處會讀取Champion's Podium Map Device
然後我就當機,根本無法進行遊戲,反覆當機
所以完全無法進入遊戲裡面,就算在標題畫面改遊戲設定都沒有作用
陷入死胡同輪迴,完全無法進行遊戲
...這真是事天殺狗娘養的糟糕狗屁倒灶事件!!!

然後我到poe1去實驗測試,一樣,
當套用這次The Keepers of the Flame Supporter Packs
的Arcane Isle Hideout
我的poe1立刻會死當跳出
但po1的機制是進入遊戲會先到城鎮而非藏身處
我有機會得以找NPC更改掉套用Arcane Isle Hideout避開這個問題
所以能再正常遊戲
請處理一下正視這個問題好嗎??


以下是我遊戲進行的硬體相關配置,還請貴方瞭解評估判斷
謝謝

CPU:13th Gen Intel(R) Core(TM) i9-13900K (3.00 GHz)
記憶體:(RAM) 64.0 GB (63.8 GB 可用)
顯示卡:NAIDIA RTX 4090
硬碟:(全部SSD硬碟)-(主硬碟)1TB+2TB(遊戲用)+2TB(遊戲用)
作業系統:win11(64 位元作業系統)

(已有發電子件信和官方反應)
總算~再經歷近二個月poe2這次遊戲持續超過百次當機,崩潰.跳出
直到現在剛套用一個Arcane Isle Hideou+Champion's Podium Map Device讓POE2處於只能崩潰跳出,無法遊戲的狀況~!!
我總算發出是求救的...也是自己的太過忍耐~真是夠了!!!

This version of PoE2 is an unbearable mess of optimization. I've been experiencing persistent game crashes for nearly eight hours now. I've tried everything: tweaking my computer settings, motherboard settings, graphics card settings, and even launching other games (testing various games and comparing them to PoE2). But guess what? All of my games, including PoE1 itself, are working perfectly. Only PoE2, for once, can't even play properly. It crashes on launch, crashes at the title screen, crashes loading the game, crashes selecting a character, crashes playing the game, crashes changing game settings... It crashes and crashes! Crashes! !!

I feel like this is such poor optimization. Not to mention the hundreds of crashes I experienced with POE2 before this patch, today's crash alone is enough to rival the number and intensity of the crashes I experienced with this patch!

[Removed by Support] So far, there's been no explanation or solution!

Hello, regarding the game crashes in my PoE and PoE2 games,
after trying various methods and testing,
I found that it was caused by the AI ​​Suite 3 on my computer's motherboard.
The program and your updates over the past six months have a serious conflict. Using the motherboard's official factory settings,
this has caused a major crash in PoE2, making the game almost unplayable.
The same applies to PoE version 3.27... I'm not a professional programmer or hardware engineer, but I'm just a stubborn 52-year-old man.
I only discovered the problem after repeatedly checking with different computers and the game.

I really don't know how frustrated and angry the average player would be facing these issues.
You know what's even more disappointing is that you (the official team) haven't provided any suggestions regarding the game crashes,

even though I've been playing PoE2 for almost a year before raising this issue. Because PoE2 version 3.1b is completely unplayable for me.

but even after reporting the problem and knowing my computer's hardware and condition, you've still ignored it... I have to spend a lot of time fixing it myself... Have I become your troubleshooter?! What a bizarre interactive experience!! Don't you think this is a very significant problem? Is this the kind of internationally fashionable humor that rewards our enthusiastic support from players?!