Unable to connect to login server – “Downloading…” stuck and connection timeout (all gateways)

Hello,

I’ve been experiencing an issue when trying to launch Path of Exile via Steam. The game stays stuck on “Downloading…” in the gateway selection screen, and when I attempt to log in, I receive the message: "Unable to connect to login server."

Steps to reproduce:
- Launch the game through Steam.
- On the gateway selection screen, it remains on “Downloading…”.
- Manually selecting any gateway (EU, US, Asia, etc.) allows me to proceed to the login screen.
- When pressing Log In, it shows:

"

Connecting to login server…
Unable to connect to login server.

This issue occurs with every gateway, not just one. I used Frankfurt (EU) as an example in the screenshots.


Troubleshooting done so far:

- Tested multiple gateways — same issue across all.
- Checked my internet connection (stable; other online games work fine).
- Disabled antivirus/firewall temporarily — no effect.
- Verified integrity of game files on Steam — no issues found.
- Checked the client log file for errors — found repeated connection failures related to PoE CDN and login servers (see below).

Relevant log entries (from Client.txt):

"

2025/10/27 22:46:37 110964781 9df337dc [WARN Client 17512] Failed to parse site settings data, exception: 'Failed to fetch site settings because: failed to process cURL request because: Couldn't connect to server (Failed to connect to web.poecdn.com port 80 after 60 ms: Couldn't connect to server'. Will retry after a period of time

and when attempting to connect to a gateway:

"

2025/10/27 22:58:03 111651609 890d9d96 [INFO Client 17512] Async connecting to fra.login.pathofexile.com:20488
2025/10/27 22:58:03 111651640 3c73b301 [INFO Client 17512] Unable to connect to login server.

Network test (WinMTR):
Following the instructions in the “MTR and Connectivity Issue Primer” post, I ran WinMTR tests to the relevant hosts and uploaded the results here:

- WinMTR results to fra.login.pathofexile.com: https://pastebin.com/CU8SP0Zu
- WinMTR results to web.poecdn.com: https://pastebin.com/2N2BgZyv

I'm also having trouble logging in. I'm using the stand-alone client, not Steam.

Every attempt at connecting appends this to the logs/Client.txt file:

2025/10/27 19:21:33 1087372190 890d9d96 [INFO Client 224] Async connecting to dal.login.pathofexile.com:20483
2025/10/27 19:21:33 1087372257 890d9d13 [INFO Client 224] Connected to dal.login.pathofexile.com in 15ms.
2025/10/27 19:21:48 1087387497 3c73aa84 [INFO Client 224] The operation timed out.
2025/10/27 19:21:48 1087387598 5570c0fc [INFO Client 224] Abnormal disconnect: An unexpected disconnection occurred.

Same as of about 20 minutes ago.