Hardcore characters lost due to exploding ship timer bug (video proof included)

Hello,
I would like to report a serious bug that caused the loss of two Hardcore characters: Vellisto and Hanvox.

While exploring the ship that is set to explode after a countdown, the timer at the bottom of the screen froze. The ship exploded before the visible timer reached zero, giving us no chance to escape.
Both characters died instantly despite the timer still showing remaining time.

We submitted an in-game bug report as well:
Bug Report ID: #512945253

Here is the video clip showing the exact moment it happened (public link):
https://kick.com/velmajin/clips/clip_01KA17QXGC0B4AZMK0DVXE9ZQH

The footage clearly shows that the explosion triggered too early, before the countdown ended.

Since this happened due to a bug and not player error, we kindly request a review of this case and the restoration of both Hardcore characters if possible.

Thank you for your time.