Trying the game after quite a while, experiencing weird network like issues ?

Not sure if it is a bug or anything, and this does not seem purely gameplay related either so .... posting it to general at first (I guess it might not stay there long though)

Hi there

I stopped playing about a year ago, and I'm not planning to really dive into PoE again, but a bit nostalgic, I thought I would maybe semi-casually make another character or something, see if my computer could still run the game.

But the two maps I tried were not very enjoyable (btw, an SSF ruthless character .... and I found absolutely no map in my ssf ruthless standard stash ? wtf, something happened ? I have a 88 and I think 91 character in SSF ruthless there is no way I did not have a single map in my stash .... Was there a purge of remove-only tabs or something ? or a new setting to hide them ? the website shows more than I had when I played yesterday I reckon), like it was lagging even though :

- < 40 ms, ethernet connection so quite stable and very low.

- Lockstep

Yet sometimes I click somewhere and the character takes more than a second before something happens on the screen and it starts moving ? (no monsters around and it still happens)

It does not happen for every move of course (else I would probably have stopped right away). I know that the network has always been quite unreliable (I have seen many times out of sync situations playing lockstep, which should literally be impossible)

Has there recently been any change that could league to this situation ? are there any tricks to fix it ? (no, I played years under predictive until they added lockstep which vastly improved my experience of the game so I'm not going back to predictive lol. Although I'm probably done with HC)

Cheers

No maps -> check box "show remove-only tabs" - I assume you were just playing league characters and so you are not familiar how stuff gets moved to Standard?

Latency -> not sure where you're located, but there have been issues in recent times with routing (ISP side) and server stability (GGG side). Try a few different ones in your region, and make sure your instance is actually in that new area while testing

If that doesn't help, try changing to Predictive mode

There have been no particular changes that'd suddenly make your connection this wonky. I assume you checked if it's anything on your end? I.e. see if you experience packet loss while testing your connection?

Either way: welcome back, Fruz!

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ArtCrusade#4438 wrote:

No maps -> check box "show remove-only tabs" - I assume you were just playing league characters and so you are not familiar how stuff gets moved to Standard?

I played standard a long time ago here and there, it's just been a while and I actually did not remember that feature !

Ok, so it's an option that I can change, no remove-only purge, nice to hear lol.

thanks ^^

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ArtCrusade#4438 wrote:

There have been no particular changes that'd suddenly make your connection this wonky. I assume you checked if it's anything on your end? I.e. see if you experience packet loss while testing your connection?

I haven't done a proper investigation, the connection seems fine and I know that the networking in PoE has had issue for .... well since the beginning, so I was wondering if something was up with it ! I might have one or two pieces of software installed to monitor it, I'll give it a quick check and see what it says.

Hmmmm ... some packet loss indeed, sad .... Not sure if I can do anything from my end software wise.

I guess if I want to play again without going back to another provider, I could try cyber cafe, idk.

That's yucky, but it's not guaranteed that the issue is your ISP. I recently had a similar issue and it turned out it was my ethernet cable which was either frayed or damaged, so using a new one solved my issue.

But it can also have to do with your router / switch being outdated or failing, drivers being outdated (especially if you are on wifi), or your firewall or router network settings.

Just on a hunch, you could try and factory reset the router and work from there

thanks for the hints, I might try a few things more ^^

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Fruz#6137 wrote:

Yet sometimes I click somewhere and the character takes more than a second before something happens on the screen and it starts moving ? (no monsters around and it still happens)

Please post a screenshot of the client's built-in performance metrics taken while experiencing the issue. Make sure it's the default full view; not just the second latency-only graph.

https://www.poecommunity.help/information/in-game-metrics

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Fruz#6137 wrote:

Hmmmm ... some packet loss indeed, sad ....

The log shows you sent 200 echo requests to the server & received 200 responses; 0 % packet loss. MTRs are most helpful if you don't censor them - the information included is there for a reason.

Based on the log, there is no apparent reason to perform networking-specific troubleshooting.

Interesting, so those data losses from one of the *.networklayer.com are not packet losses ?

I blurred it because I was not sure to be fully comfortable showing all the ip addresses in there. I left only a bit with the lines that show what seems to be potential problems to me. just in case it could be useful.

The small metrics (after pressing F1 to get several lines with different colours) did not show anything alarming I think, I will check tomorrow and send a screenshot of it then.

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Fruz#6137 wrote:

Interesting, so those data losses from one of the *.networklayer.com are not packet losses ?

The final line is the server. 200 packets sent; 200 packets received in response. 0% loss.

The packet loss earlier in the file is the proportion of pings sent to each router that didn't result in a response. Playing the game doesn't involve sending pings to routers - and routers will literally use different hardware to process traffic sent directly to them than they do for just forwarding on other traffic - so the results are not considered meaningful. Pings are only being sent to the routers by the test to try to map out the route - and if packet loss, latency spikes, or whatever issue is seen on the final line, it allows you to 'work backwards' to see where the problem originates.

The test does not suggest a troubled connection to whichever target you had entered. If the problem was manifesting while the test ran, it would appear to rule out a number of potential causes.

If you are not comfortable posting debugging data online, your best option may be to pay a technician to investigate for you. To solve a problem, the problem must be understood - and that requires information. Just make sure they operate in your home (i.e. they use your internet connection).

Look at hops 9 & 10 - both of which report 100% packet loss.

If the ninth hop was really dropping all traffic, it would be the final hop. That your computer successfully sends data to later hops and receivers a non-zero number of responses from later hops demonstrates that hops 9 & 10 are forwarding your traffic (a router's actual job) just fine.